Business FAQ

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• How far in advance can I order?
  You can pre-order up to 15 days in advance, when you are planning an event, as well as placing orders for immediate delivery. We would recommend to give restaurants some advance notice if you request a bigger than usual meal, to make sure that all your choices are available.
• How many rules can I create?
  You can create as many rules as you’d like. If there are multiple rules that apply to the same employee and at the same time, the one with the highest allowance prevails. We strongly recommend to only create few rules to keep things simple and easily manageable.
• How many rules can I create?

  You can create as many rules as you’d like. If there are multiple rules that apply to the same employee and at the same time, the one with the highest allowance prevails. We strongly recommend to only create few rules to keep things simple and easily manageable.

  Our clients have had the best experiences with creating rules for lunch (e.g. 10:00 AM - 4 PM) and dinner (e.g. 4:30 PM - 10:00 PM), applicable to departments or all employees.

  If you need to create certain additional rules for individual employees (e.g. office management ordering for an event) we recommend an individual ordering rule for the employee.

  In any case, please do not ever hesitate to reach out so we can assist you.

• How do I add departments?

  You need at least one department to create ordering rules.

  1. Go to https://corpadmin.foodora.se/company/departments.
  2. Click 'Add'.
  3. Add one or many departments.

  Departments can be added, edited and removed.

• How do I add users manually?
  1. Go to https://corpadmin.foodora.se/en/company/users.
  2. Click 'Add' to add users manually.

  The following fields are required for every user:

  • First name
  • Last name
  • Email
  • Phone
  • Department (by default each user belongs to the 'Default' department but can be added to any custom department.)

  The following fields are optional for every user:

  • Expense code: a company manager can create expense codes and assign one or many expense codes to any user.
  • User roles: a company manager can promote a user’s role to Manager, and demote him/her again to a regular user.
• Can I upload users?

  Yes, we’re glad you asked: you can conveniently upload users.

  The following fields are required for every user:

  • First name
  • Last name
  • Email
  • Telefon
  • Department (by default each user belongs to the 'Default' department but can be added to any custom department.)

  Please name the columns of the CSV as follows: first_name, last_name, email, phone, company_department_name

  If the CSV contains existing users, their stored data will be updated and replaced with the info given in the CSV.

• What are expense codes?
  Expense Codes are project codes or cost centers set up so it’s easier for you to charge expenses directly to the correct projects.
• Can we order as a group?
  Yes, when you select which restaurant you want to order from, you can add the email addresses of the colleagues you are ordering with and your available allowances will be added together. Once the order is placed an email will be send to each member of the group participated in the order. Remaining allowances will be split equally.
• How do I get my Invoice?
  Your invoice will be automatically sent to the email address of the company managers and also appear in the ‘Reports & Invoices’ section of your Manager’s toolkit. The standard setup is to get invoiced twice a month - on the 16th (covering 1-15 of the month) and on the 1st (covering the second half of the previous month). These settings could be adjusted to fit with your requirements.